AT&T - Reviews and experiences

The company's service was not great, they kept lying about how good it was. And on top of that, they were so pushy and rude to customers who wanted to leave. I wish I never even thought about using their service and I recommend others to steer clear of it.

I had to cancel my service with this company and I had some trouble getting a credit refund. They said I was going to get $100 back on my card, but that never happened. When I asked for my money back after cancelling, they told me I could only get an AT&T prepaid card, but I didn't want that since I don't use their services. Even when I explained this to them, they still wouldn't give me the refund I deserved. The customer service team was not very understanding or flexible, and that really let me down. I won't be doing business with them again after this bad experience. It's frustrating to think that my money might be gone for good with no solution in sight. I hope someone in charge can fix this and give me a better answer because the customer service so far has not been good.

It's Saturday and I've wasted almost 3 hours trying to fix a simple problem with no success! AT&T's automated system makes it so hard to talk to a real person. Out of 11 tries, I only got through to a live person three times, and then got transferred to someone else and left waiting in silence before getting cut off. I've been a loyal customer for years, but with their expensive prices and awful service, I'm really thinking about switching!

I recently got a new phone from this company, and let me tell you, it was a total nightmare. The customer service was absolutely terrible, the salespeople didn't seem to know anything, and to top it off, they didn't even have the phone I wanted in stock. I was so frustrated that I wanted to switch to another company, but I was stuck because of my contract. I definitely wouldn't recommend this company to anyone in Canada, it's just not worth the hassle.

I've been a customer for more than ten years, but the way the staff has treated me lately has really got me frustrated. It feels like they don't care about me at all. The service has always been just okay, and they don't seem to care if I'm happy or not. The prices are fair, but that doesn't matter much when the service is so bad. They did deliver on time, but that doesn't make up for all the other problems I've had dealing with them.

I just signed up for internet with this company because they said I'd get a $150 gift card for a specific store. But, I never got it. So annoying to be told one thing and get another. After waiting for 2 months, I decided to cancel and stick with my old internet provider.

The Indian workers there were not helpful at all, but this American lady came to my rescue and solved my problem in just five minutes. I really wish I knew her name so I could show more gratitude! I've updated my review from one star to five stars ❤️❤️

I just got a new phone plan from your company, and they said I would get a gift card as part of a promo. But when I tried to get it, and after many calls to different departments, they said I couldn't have it. It was a big waste of my time and energy, and I was super let down with the service.

I'm really disappointed with how little your security team is doing to keep customers safe from scammers. One guy named "Jason" with a thick Indian accent has been targeting seniors to steal info, make purchases without permission, and swipe money. These scammers have been at it for a while now, changing their voices and using fancy gear to trick people. It's crazy to think there might be some folks on the inside helping these scammers out, like what happened to my family.