SingleKey - Reviews and experiences

I wouldn’t recommend this company in its current state. I’ll explain — and I’ll try to be fair, because some things did eventually work out, but overall it added more hassle than it saved. I started using them about three months ago when I was onboarding a new rental property. First impression during sign-up was “okay, this looks straightforward,” and the sales person sold the basic idea well. That’s the thing: upfront it all sounds fine, but the reality is messier. After signing up the problems started almost immediately — login quirks, pages that load wrong, and a few key features that simply wouldn’t do what they’re supposed to. I tried to update payment details the first week and the site would not accept them. I emailed support and had to follow up multiple times before anything happened. It’s not that they’re hostile, it’s that the process felt painfully amateur and slow. There have been repeated back-and-forths where every reply only partially answered the question, so I’d ask again, and again. That repeats the same loop. Lease break payouts were a big pain: I had a lease break to process and they promised payout within 30 days, but it’s been almost two months and I’m still waiting. They eventually got back to me, but with unclear timelines and different people giving different answers. At one point I discovered my account apparently didn’t have an assigned account manager, so I’d bounce around between staff who didn’t know the history. Some services are misleading in scope too — lease break protection only covers 30 days rather than the remainder of the lease, which I hadn’t expected; rent collection basically sends one notice to a tenant and that’s it, leaving me to chase the rest. There’s very little automation; the product they sold me felt more like a manual process patched together. To their credit, when someone did pick up an issue properly, they were polite and tried to help. They even reached out after an earlier review to offer a discount to resolve things — I declined, because I wanted to be honest about the ongoing issues. So yes, I’m glad it wasn’t catastrophic: no major losses, and some features do work when pushed. But overall it’s disorganized, slow, and unclear. If you value smooth, automated processes and prompt, consistent support I’d be cautious. If you don’t mind chasing fixes and following up a lot, you might be able to make it work — but be prepared for extra time and some frustration.