NordPass - Reviews and experiences

I was trying to get it running for everyday use — work laptop, home PC and my phone — and spent more time on support than on actually using the app. They kept sending the same question over and over; every mail had a name but felt canned. I gave up, kept my VPN and uninstalled the app. On the bright side billing and the refund were handled okay, so delivery of the money part was fine. Overall glad it didn’t cost me more time, but support needs real people.

I’d still recommend it with a big caveat — the product itself is solid, but support can be frustrating. A few days ago the Nordpass browser app just stopped working and I couldn’t get at my passwords, which threw a wrench into payments and banking. The in-app chat was useless (wouldn’t connect), so I had to email. Replies took a day or two and felt like canned answers, more questions than fixes, so we went back and forth. That was annoying. On the bright side, one of the later emails actually included a troubleshooting step that was unexpectedly helpful and got me partially back, so I was pleasantly surprised. My tip: always keep a local backup or emergency codes and don’t rely on live chat alone. I like the product overall but hope support improves.

that card was cancelled and replaced months ago. Felt like they were treating me as less of an account owner and more like a ticket number. I’ve used other services where verification was annoying but reasonable; this felt rigid, no room for nuance. So I moved everything to Bitwarden, which handled account recovery better for me. Small bright spot: the app was fast and slick, honestly, I liked the UI — pity it didn’t match the policy side. Overall a lesson in how security can feel like control, or like being controlled.

they never sent a purchase receipt, so I was juggling proofs and repeating myself to different reps. After about three months of that back-and-forth, the turning point came when I dug up an old confirmation email with the licence number, sent that over, and they actually restored access. That’s the exact moment I felt satisfied — not thrilled, just relieved that it ended and that the fix was straightforward once the right proof was available. My takeaway: keep your receipt and licence handy, and ask support for alternate verification before handing over sensitive bank docs. Process was dry and slow, customer service could be tighter, but the product does work once you get past the paperwork.

delivery of the change and the customer support around it.
I asked them to switch my account email and explained up front that I no longer have the original credit card on file (it was canceled when I moved banks). I even told them that I couldn’t provide those six digits anymore. Apparently nobody read that part, because for three days I got the “we need the card digits” loop — and nothing else. Emails were answered but not really answered, you know? Like, they just kept sending the same line about contacting my bank. Which is awkward — I don’t want to call the bank, it’s personal, and the support team should have other ways to verify identity.
So delivery — meaning how quickly and effectively they handled the account change — was poor. They could have offered alternatives: ID, a billing record, a short verification video, whatever. There are definitely other ways than “give us the card numbers or go away.” I get security concerns, I do, but the whole tone felt inflexible and a bit cold. It made me uncomfortable to keep pushing.
On the bright side, the product itself is solid and I don’t want to lose access. I’d happily recommend the software to others — just with a big caveat: if you think you might need account changes or human support, brace yourself. I’m left annoyed and slightly worried I’ll be stuck with an old email for another 11 months. Small things, but they add up. Friendly note to the company: improve your verification options and train the reps to actually read the messages. That would make the delivery of support match the quality of the product.

the process of wiping a vault and recreating the org is clumsy (who designed that flow?), so it’s not ideal for people who lose admin access, but it does work when the team commits to it. Price felt fair for what I needed, and delivery/implementation — once the hands-on support kicked in — was smooth enough. Small things could be improved: clearer guidelines on acceptable proof of purchase, and a less dramatic “you must wipe everything” approach. Still, the end result was solid and I’m using the product without the stress I started with. If you’re thinking this is an automatic pass, no — there are bumps — but if you value a company that will actually get their hands dirty and help fix a mess, they’ll do it. I walked away relieved, and that counts for a lot.

It was amazing! So, I had this problem with my account and thought, "I better ask for some help." The chat support was seriously like a superhero coming to the rescue. Evelyn was so quick to respond and fixed my issue in a flash. It was almost like magic how good the support was. I was totally happy with the service I got.

I recently needed help from a customer service rep because I wasn't getting my code validations via email. They fixed that issue quickly and even helped me change my account password. Their professionalism and knowledge made the whole process smooth and easy for me.

As a customer, I was really looking forward to getting great service, but I was totally let down. The person I talked to seemed like they knew what they were doing, but they forgot to give me credit for renewing my subscriptions ahead of time. It's just frustrating when you're counting on a certain level of service and it doesn't come through.

Hey, so like, I couldn't get into my account, and the customer service was so bad. They made me wait for days, then filled out this form. After that, I waited another 24 hours, and then they sent an email to the wrong email address! I had to fill out another form because they messed up. Evelyn was supposed to help me, but there were other people involved too. Filling out the form was a real pain because they needed to know how much I paid and when. Ugh!

I just got myself a password manager from Nord and I gotta say, the service was just fantastic. Spoke with this gal named Ava and she was super professional and sorted out my issue in no time, just 10 minutes. Really impressed with Nord so far, their quick and helpful customer service is much appreciated.

I had a problem with NordPass, but the helpdesk supervisor Ava quickly fixed it for me. Ava was so patient and knew what she was doing, she guided me through everything. The support I got from Ava made me feel like a valued customer and I really appreciate the great service.

I needed a new security tool to keep all my passwords safe, so I thought I'd give this one a shot after hearing good things about it online. Ordering was a breeze, no hiccups there. The service was fantastic, especially when I ran into a problem and reached out for help - they were super helpful and had me sorted out in a jiffy. The pricing seemed fair for what's included, and delivery was quick. All in all, I'm really pleased with my purchase and would definitely suggest it to anyone in need of a trustworthy security tool.

I had a fantastic customer service experience! The support team was super prompt and efficient, helping me out right away. They resolved the issue I had in no time, thanks to the stellar service of that team member.

I had to reset my vault, eh, and the person helping me in the chat was super nice and quick to solve my problem, eh!

I just had to reset my account data and Ava, the customer service rep, was really helpful. She helped me right away and made the whole process so simple and easy, while also making sure my account was secure.

So I was super stressed because I totally forgot my password and couldn't get into my account. But then, I contacted customer service and they were seriously amazing! Estrella Lopez helped me out and resolved everything really fast. Now, I'm back in my account and so relieved! Yay!

Wow, I really gotta say, the help I got with my payments was amazing. Estrella Lopez totally came through and fixed the mistakes I made in no time. She walked me through everything so smoothly and with such urgency - it really made a big difference. I can't thank her enough for all her help and for getting everything sorted right away. I'm so relieved to know my refund will be coming in a few days. Huge shoutout to Estrella for her fantastic customer service!

I had a frustrating time with my password manager on my desktop so I had to reach out for some help using the chat. Luckily, Arthur was there to walk me through fixing the problem and he eventually got it sorted out. Even though I'm thankful for Arthur's help, I do kinda wish my old password manager was easier to use. Still, I'm super thankful for Arthur helping me out and stopping me from losing all my data by resetting my password manager.

Eh, usually I'm not one to write reviews, but I gotta say, credit where credit's due. Had a great experience with their customer service rep who really helped me out with a pesky issue I was having with my password manager. Can't complain about that kind of support, eh?