NordPass

NordPass - Reviews and experiences

Average rating
8.0 /10
Based on 39 reviews
Oct 2023-Oct 2025
Star distribution
55x
416x
314x
24x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (39)

Upfront billing, mixed experience

Price

Spotted it on a colleague’s Slack. Ordered after a tip. They charged fourteen days ahead for the year. Asked for refund before the term started and was denied. Delivery was fine. Customer service was slow, but helped. Not ideal.

Switching wasn’t smooth

Price

the shared features were actually handy, she could jump in and it felt seamless, which was a pleasant surprise. Then I went to check the account and noticed both my original premium and the new family plan were active. I assumed an upgrade would replace the premium and either prorate or refund the remaining time. It didn’t. Chat support was quick and efficient, they explained it’s treated as a second plan and refunds aren’t possible after 30 days. That felt off to me — not the worst thing, but not great either. I asked them to escalate, so we’ll see. Overall the app itself still works well and feels good to use, but the billing side was confusing and could definitely be clearer.

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About NordPass

NordPass is a password management service developed by Nord Security, a leader in cybersecurity solutions best known for its NordVPN service. Launched in 2019, NordPass is designed to store, organize, and manage users' passwords securely. It ensures that sensitive information is kept in an encrypted vault, which can only be accessed by the user. NordPass helps to generate strong passwords, fill online forms, and offers secure password sharing among its features, aiming to enhance online security and simplify password management for both individuals and businesses.

Contact Information

15th Floor Tower A, Torre de Las Americas, Punta Pacificana

Panama City

Panama

📧 support@nordpass.com

🌐 nordpass.com

Categories NordPass

Last update: October 28, 2025

Website (Partner link)

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