NordPass - Reviews and experiences
Oct 2023-Oct 2025
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Reviews (39)
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Upfront billing, mixed experience
Upfront billing, mixed experience
PriceSpotted it on a colleague’s Slack. Ordered after a tip. They charged fourteen days ahead for the year. Asked for refund before the term started and was denied. Delivery was fine. Customer service was slow, but helped. Not ideal.
Switching wasn’t smooth
Switching wasn’t smooth
Pricethe shared features were actually handy, she could jump in and it felt seamless, which was a pleasant surprise. Then I went to check the account and noticed both my original premium and the new family plan were active. I assumed an upgrade would replace the premium and either prorate or refund the remaining time. It didn’t. Chat support was quick and efficient, they explained it’s treated as a second plan and refunds aren’t possible after 30 days. That felt off to me — not the worst thing, but not great either. I asked them to escalate, so we’ll see. Overall the app itself still works well and feels good to use, but the billing side was confusing and could definitely be clearer.
About NordPass
NordPass is a password management service developed by Nord Security, a leader in cybersecurity solutions best known for its NordVPN service. Launched in 2019, NordPass is designed to store, organize, and manage users' passwords securely. It ensures that sensitive information is kept in an encrypted vault, which can only be accessed by the user. NordPass helps to generate strong passwords, fill online forms, and offers secure password sharing among its features, aiming to enhance online security and simplify password management for both individuals and businesses.
Contact Information
15th Floor Tower A, Torre de Las Americas, Punta Pacificana
Panama City
Panama
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Last update: October 28, 2025
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