Luxe - Reviews and experiences

texture was pleasant, scent mild, absorbed easily. That actually surprised me; I half-expected a greasy mess. Still, the seller's reply to my questions was vague, basically a generic apology and no concrete evidence about testing or legal compliance, so my original doubts didn't disappear entirely. On the positive side, it hasn't irritated my skin and the packaging is solid. I used it mornings; layered fine under sunscreen for now, still. I'll probably ask again for PIF and keep receipts just in case.

I first saw their lash kit on a friend's Instagram story and I was tempted, but then the reviews made me pause — lots of people saying they never got anything, couldn't get refunds, or couldn’t reach support. The site felt a bit bare-bones too, no proper tracking, your order disappears from the account for a day or two, and the cancel window is tiny, so I was thinking maybe it's a scam. A coworker, though, had actually used the kit and told me it was good, so I gave it a shot. Waiting was annoying — I kept refreshing my email and the tracking was vague — but after a bit over a week the package showed up. The kit itself is fine, everything works as advertised, the instructions are okay and results were exactly what I hoped for. My skeptical mood eased once I tried it, though I’ll say the ordering and tracking process needs work. I’d recommend it to friends, but only with a heads-up about the sketchy communication.