KeeperSecurity - Reviews and experiences

cancelling was annoyingly clunky and there was zero reminder before the annual renewal, which felt a bit sneaky. I moved the subscription to Apple's system and that fixed it. So yeah, not perfect, billing needs work, but the app itself is reliable and I still recommend it for my daily use.

I actually like Keeper — good feature set and it does what I need — but their cancellation flow left me annoyed enough to post about it. I signed up in early 2024 for our small team and at first it felt solid: password sharing worked, the UX was okay, and the admin tools handled accounts fine. First impression was positive, no question. Then recently I decided to stop renewing and ran into a mess. There’s no self-serve cancel button in the admin, so I had to email support. They replied saying a short phone call was “the only remaining step” to cancel, and they tried to talk me out of leaving and compare competitors. They also said they’d only actually cancel at the renewal date and would merely turn off auto-billing and delete accounts later. That felt like they were holding things until the last minute. So, pros: solid product, intuitive enough, does the job day-to-day. Cons: annoying, old-school cancellation process, feels like retention-first rather than customer-first. Not illegal-scouting or anything I can prove here, but it’s frustrating. If you plan to stick around, it’s great. If you like easy, no-hassle cancellations, be warned and double-check before you commit.