Intuit Mailchimp - Reviews and experiences

suspended. Apparently my line of work wasn't allowed. I kept pleading. They kept sending the same canned reply. No real answers. No "sorry, we messed up". Just copy-paste, over and over, like a voicemail from a robot. Delivery of what they promised? Non-existent. Customer service? They can email, sure. But they won't help. I’ve dealt with other platforms that at least explained the rules up front, so this feels extra sloppy. A human mistake turned into wasted time and money. I’m annoyed, and yeah, a bit burned. Wouldn't recommend them personally to anyone.

all the fiddly fixes, the long hours, the back-and-forth with half-helpful docs — it suddenly felt worth it because my system actually worked again. I’ll be honest, I stuck with Mailchimp for ages mostly because moving was a pain. Over the years I got tired of forced UI changes that broke things, and support that often sounded like canned replies. It wasn’t just inconvenient — it felt like no-one remembered long-term users. That said, the migration had a few unexpected bright spots. The freelancer uncovered a weird export trick that preserved some tags I thought would be lost, and that was a small surprise that made the transition smoother. Also, after the move I’ve been pleasantly surprised at how much clearer the new platform’s automations are, which finally confirmed I made the right call. I do still feel let down by how slow and unhelpful support could be, and seeing Intuit’s name pop up made me pause, given past smooth experiences with them. Bottom line: I’m done trying to make patches stick. If you care about stability and predictable automations, consider your options before staying put. I’m moving on, and that one quiet successful run after migration was the moment I knew I’d made the right decision.