Intuit Mailchimp - Reviews and experiences

I was honestly pretty nervous before signing up — moved my little furniture biz last month and needed my email automations fixed fast, and I’d been burned by a clumsy provider before. I had a good intro chat with a rep who seemed to get it and told me to ping them with any follow-ups. I did, a few times, and then... crickets. I rang the main line and got bounced around; someone said only that first person could answer my questions and they’d have them call me back. That call never came. Later I tried to reschedule and a different rep canceled minutes before, saying I already had an appointment (which I didn’t). So yeah, my initial doubts about how organized they were felt spot-on. On the other hand, eventually someone did answer and actually helped clarify the stuff I needed — not everything, but enough that I could move forward without panicking. I’m relieved, sort of, and grateful that the tech worked when it mattered, but the runaround left me wondering how support will be once I’m a paying customer. Not thrilled, but not ready to give up either.