Intuit Mailchimp - Reviews and experiences

I hadn’t actually used the account for anything meaningful. No campaigns, nada. Just a platform sitting there, billing me like rent. I set it up ages ago for a little newsletter for my side hustle, sent one test email and then life happened. Fast forward a year and it quietly siphoned money while I was dealing with surgery and confused nurses. I called support from a chair in the ER (not my favourite conference room), explained the whole mess, and got the kind of corporate calm that feels almost designed to soothe you into giving up. No pause, no refund, no “are you okay?” — just policy. Annoying, sure, but also strangely motivating: I cancelled the card, exported my contacts (one tiny victory), and moved my mailing list somewhere actually useful. The surprising bit — and this is almost silly — is how quickly you get sharp about your subscriptions when someone takes liberties with your money. Lesson learned, albeit expensively. So yes, the product itself is fine if you actually use it, I guess, but the billing side? Felt cold and impersonal. Wouldn’t trust it again without daily checks.

all the fiddly fixes, the long hours, the back-and-forth with half-helpful docs — it suddenly felt worth it because my system actually worked again. I’ll be honest, I stuck with Mailchimp for ages mostly because moving was a pain. Over the years I got tired of forced UI changes that broke things, and support that often sounded like canned replies. It wasn’t just inconvenient — it felt like no-one remembered long-term users. That said, the migration had a few unexpected bright spots. The freelancer uncovered a weird export trick that preserved some tags I thought would be lost, and that was a small surprise that made the transition smoother. Also, after the move I’ve been pleasantly surprised at how much clearer the new platform’s automations are, which finally confirmed I made the right call. I do still feel let down by how slow and unhelpful support could be, and seeing Intuit’s name pop up made me pause, given past smooth experiences with them. Bottom line: I’m done trying to make patches stick. If you care about stability and predictable automations, consider your options before staying put. I’m moving on, and that one quiet successful run after migration was the moment I knew I’d made the right decision.