DocuSign - Reviews and experiences

I'm done with DocuSign. I signed up for their API/developer plan thinking it would be straightforward, but it wasn't. I tried to cancel through a sales rep mid-January and then tried every route on the site and support — couldn't even log in, which was odd because my password worked elsewhere. They charged me $75 on Jan 5, so I opened a credit card dispute. Then on Feb 5 they charged another $75. Two charges, $150, that I didn't authorize after trying to cancel. I used the live chat on Feb 7 and the agent, Jeri, did confirm the account was closed on Feb 5 — that was the only clear thing that stood out, oddly reassuring for a second. But when I asked for a refund for both charges she said I had to withdraw the dispute first. Basically give up my leverage before they would consider refunding me. Then the chat was cut off while I was still replying. No resolution. No refund. So yeah, the product wasn't delivered, billing continued, and support ended the conversation. My advice: keep screenshots, escalate quickly, and be ready to dispute charges — I wish cancellation actually worked like it should.