DocuSign - Reviews and experiences

I appreciate the person who helped me, but overall this was a bad experience and I want the full refund. Okay, so the support agent actually followed up and confirmed USD 450 was refunded — that was a pleasant surprise, I did not expect such a quick acknowledgement. Still, that doesn’t erase the fact that I paid for a service I couldn’t use. I signed up, tried to get work done, and two days later my account was closed. Two days. I never got to finish anything because of errors on their side, not mine, and that’s really frustrating. I’m not fussing about the $15 as a number — it’s principle. The total charge was USD 465 and while USD 450 was approved for refund, that lingering USD 15 subscription fee wasn’t addressed properly. From where I stand, that fee represents money paid for a product that never functioned for me. I do want to be fair: the individual I dealt with was courteous and responsive, and I said so — their follow-up was solid, and they kept me informed. That’s why I’m not giving this a one-star rant; it’s mixed. But the company’s handling overall, the automated problems that shut me out, and the lack of complete resolution leave a poor impression. If you’re considering this service, my advice is to be cautious: maybe test with the shortest possible commitment, and make sure you can actually use it before paying. Also, ask explicitly about prorated refunds for short-lived subscriptions, because that’s the bit that slipped through for me. I’d like confirmation that the remaining USD 15 will be returned so we can truly close this. I’ll share my experience candidly so others know what happened. Hopefully they tighten up their process — and if they do, I might reconsider sometime, but for now I’m disappointed.