Curology

Curology - Reviews and experiences

Average rating
8.6 /10
Based on 30 reviews
Nov 2023-May 2024
Star distribution
57x
417x
34x
22x
10

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (30)

Face cream

Service

I tried this face cream and let me tell you, Krista was amazing! She answered all my questions really quickly and was so nice about it. And on top of that, she fixed an issue with my order, which was pretty cool.

Help with fixing payment issue

Service

Vrinda was super nice and really helped me out with fixing my payment issue. She was so patient and actually listened to all my concerns. I was totally clueless on how to pay for my order, but she really came through for me. She even took the extra step to make sure everything was sorted out. Thanks to her, everything's sorted out now!

Effective skincare treatment

Service

The service I got from this company was top-notch. At first, I was thinking about leaving, but the staff knew their stuff and gave great service that changed my mind. I really value the help they gave me, it made a big difference for my skin.

Canceling daughter's account

Service

At first, I was worried about closing my 14-year-old daughter's account because there wasn't a phone number to call for help. But I was really happy with the amazing help I got from Ese and Krista. They gave me quick and efficient support through text and email, even answering on a Saturday during the long weekend. Their help in canceling the automatic subscription made me totally satisfied.

Subscription mishap

Service

I made a mistake with my subscription and it was getting sent to the wrong address, but the customer service rep was able to cancel the order and give me a refund. I'm grateful for their assistance in fixing my error.

Skincare treatment.

Service

As someone who's tried out this skincare treatment, I gotta say the products really work wonders. You can see a noticeable and impressive difference after using them. The customer service is also amazing, always there to help and make sure you're taken care of. The only thing I wish is that they offered bigger sizes for some products, especially the pimple patches. But overall, I'm happy with my experience and would definitely suggest this treatment to anyone trying to make their skin better.

Skin care products

Service

Customer service was amazing, they really helped me out with changing my product and everything went so smoothly. The items I got were exactly what I needed for my skin issues. I'm really happy with how everything turned out.

Vegan retinol purchase

Service

Curology is amazing! Getting my vegan retinol from them was so easy. The team was really nice and helpful when I had to pause my subscription because I was moving. I'm excited to start using Curology again once I'm settled in my new place. I totally recommend it! The micellar water did sting my eyes a bit, but I was able to switch my subscription to just retinol without any issues. I've tried retinol from other brands, like d r u n k elephant, but nothing has worked as well as Curology for my dry, 50-something skin.

Subscription confusion, Great customer service

Service

So, there was a bit of a mix-up with my subscription and I was not happy with the charges. But thankfully, the customer service team fixed everything. They listened to all my issues and made sure I was satisfied in the end. And to top it off, the product has been working wonders for my skin!

Defective product replacement

Service

So, I had this product that ended up being a total flop. But guess what? The customer service team came in like heroes and saved the day. They knew their stuff, were super fast, and got me a replacement in no time. I just had to snap a pic of the broken product and bam - a new one was on its way. Gotta admit, the service I got was top-notch.

Acne treatment

Service

I just wanted to share my positive experience with Curology. I spoke with a customer service rep named Jamie, and they were super helpful and really understanding. They sorted out my issue right away with no hiccups and got back to me right away. I really liked how efficient and professional they were. All in all, I'm happy with the service that Curology provided.

My skincare stuff

Service

Eh, so I ordered some skincare stuff and completely forgot to update my address when I moved. And you won't believe what happened - the package ended up getting delivered to my old place! But, no worries, the company was really awesome about it and sent me a replacement right away. I must say, their products are amazing, but their customer service is just top-notch, eh!

Skin stuff

Service

Hey, so I bought this skin product and it totally messed up my skin with a bunch of reactions. But the people working there were super helpful and they fixed everything up for me. Big shoutout to Adam Sutherlin for being amazing at tech support!

Skincare product purchase

Service

I gotta say, I was really impressed with the customer service I got from this company. In a time when everything is becoming more automated and less personal, it was a breath of fresh air to actually talk to a real person, Jamie. Jamie really knew their stuff, was super attentive, and handled everything in a really professional manner. Thanks to their knowledge about skincare products and personalized suggestions, I was able to find the perfect product for me. It was a smooth and seamless process all thanks to Jamie.

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About Curology

Curology is a personalized skincare company founded in 2014 in the United States. It specializes in providing custom-formulated skincare products tailored to an individual's skin concerns and goals. Upon signing up, customers undergo an online consultation, which includes providing details about their skin and uploading photos. Based on this information, Curology's dermatology providers create a custom formula containing active ingredients targeting specific skin issues such as acne, texture, and aging. The company operates on a direct-to-consumer, subscription-based model, delivering these personalized products directly to customers' doors. Curology's mission is to make dermatologist-accessible and effective skincare solutions available to a broader audience.

Contact Information

369 Hayes St

94102 San Francisco

United States

📧 hello@curology.com

☎ 415-200-2060

🌐 curology.com

Categories Curology

Last update: November 29, 2024

Website (Partner link)

Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.

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