ATG Tickets reviews

I just bought tickets for a theatre show and let me tell you, the customer service was top-notch! Emma, the representative I talked to, was so patient and helpful. She answered all my questions and made sure I had a stress-free booking process. Being an Access Holder, it was important for me to feel understood and supported, and Emma really went out of her way to make sure I was taken care of. I definitely recommend using this service to book your tickets, the level of care I received was impressive.

I called customer service the other day to change the date of a show I had booked, and I was really happy with how helpful they were. The person I talked to, Rachael, was super nice and quick in helping me out. Not only did she change the date for me right away, but she also checked in on me when I had trouble reaching the main customer service line. Rachael's awesome customer service made everything easy and stress-free. I'm really impressed with the service I got and will definitely be buying tickets from this company again in the future.

Unfortunately, my e-tickets vanished from my phone and I was really frustrated. At 76 years old, technology is not my thing and I had a hard time figuring out how to get help, especially since there was no customer service number I could easily call. I missed the days when I could go to a Box Office in person and talk to someone. But, after some struggles, I managed to email Customer Services and Aoife was nice enough to send me the tickets again, which was a huge relief.

So, we had a bit of a last-minute thing pop up right before we were supposed to head out to see Aladdin in Manchester. But Rebecca over at the ticket place was really great about it and managed to switch our tickets to another day that suited us better. Big thanks to Rebecca for being so awesome!

Hey there, so I was trying to book tickets online for a show at this theatre, but it was a total disaster. The website kept messing up and wouldn't let me finish my purchase. After my third attempt, I gave up and decided to call their Customer Service. I had to go through a bunch of options on the phone and it took forever to actually talk to someone. But when I finally got connected, Mandy was really nice and helpful. She booked my tickets super quickly. So, big shoutout to Mandy for coming through and saving the day! But honestly, the whole online booking thing was a major letdown.