All reviews of Zachery Kunze
Review about: Balenciaga
Faulty Speed 2.0 lace-ups
I recently bought a pair of Speed 2.0 lace-ups from this brand, and unfortunately, one side had defects. I contacted customer service and sent photos of the problem, hoping for a repair. Sadly, I was told it was considered wear and tear, even though it was clearly a manufacturing issue. The reasons given were quite ridiculous and didn't match the high quality I was anticipating from this brand. I offered to bring the shoes into the store for them to see in person, but they oddly refused. It makes me wonder about their dedication to quality control.