All reviews of Z. Windler
Review about: IHG
Rude staff at check-in
So, eh, I was at this place during check-in and this lady named Latisha was, like, SO rude. She acted like she didn't want to help us and was just totally annoyed, you know? My friend asked about points and she was all like "I'll look it up later" and when I asked for water she basically yelled at me to choose either water or points because only fancy guests get water. Like, seriously, so unprofessional and rude. Customer service is super important and this lady definitely needs more training, eh.