Z. Lesch

I recently bought a pair of jeans from your website thinking they would be a nice addition to my wardrobe. But when they arrived, I realized right away that they didn't fit properly. No matter how hard I tried, they just wouldn't go past my hips. It was surprising and disappointing because I never had this issue with other brands. I tried to return them, but I had already taken off the tag in my eagerness to try them on. That caused some difficulties when I spoke to customer service, who said I couldn't return the jeans without the tag. I think that rule is a bit too strict, especially given the situation. As someone who cares about good clothes and great service, I felt really let down by the whole thing.