All reviews of Z. Ebert
Review about: Vitamix
Jug replacement
I recently had to get a new jug for my blender that I got from your company. The replacement jug ended up being way pricier than I expected, costing quite a bit of cash. I was pretty bummed out to find that the quality of the new jug was way worse than the original one. The plastic used for the jug felt cheap and flimsy, and the lid was made of hard plastic instead of the rubbery material I was used to. It seems like the materials used for these replacement parts have gone downhill, but the prices are still high. I tried contacting your customer service team twice about this problem, but unfortunately, I didn't get a response. It's disappointing to see the quality of your products going down, especially considering your brand used to be known for making top-notch stuff.