Yasmeen Toy

I had a similar experience as others where I had to pay extra when picking up the car in Podgorica. The staff couldn't speak English and didn't explain why I had to pay more, which was frustrating. After many tries, I finally contacted someone from Rental Cars and discovered that the local agent had charged me for local insurance, costing me 577 euros. While Rental Cars offered to refund 80 euros for the insurance I bought through them, I think they should refund the whole amount because they work with dishonest local agents. Lesson learned - I won't use Rental Cars or booking.com for car rentals again.