Woodrow Gleason

I received this bag in the mail and OMG it was totally not the same color as the pictures online! It was way darker and I was like, what the heck?! I still like it, but I was so disappointed that the color wasn't what I expected. Like, did they use a million lights when they took the pics or something? So misleading! 😠 But then, they were so nice and changed the color to the right one when I contacted them. That was super awesome, so now I'm happy again. The bag itself is also really good quality and works great, so that's a plus. Overall, I give it 4 stars because of the customer service and the great quality of the bag.