Wilber Bechtelar

I just bought a gift from Coco Village and the product was great, but the packaging came all messed up. It was supposed to be a special gift, so it was a real letdown. I contacted customer service to sort it out, but they wouldn't give me a replacement. Now I'm feeling pretty peeved and not sure about shopping there again. It sucks not knowing if my orders will show up right or if customer service will actually help out.