Warren Jaskolski

I picked up a new bag and barely got to use it before the handle snapped after just three times. I tried to get in touch with their customer service to ask if they could send a replacement D ring to a friend of mine who's visiting from the UK since this brand isn't sold in my area. But even after sending them emails every week for a whole month, I haven't heard back from them at all. It's really frustrating when a company with such a long history doesn't value their faithful customers like me. I wish I could rate them zero stars.