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W. Klein

Reviewer since Apr 2024

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Birthday flowers order

Review about: Urbanstems

6.0
Overall Rating
Would buy here again
No

So, I ordered some birthday flowers for a friend recently and man, it was such a letdown. The flowers I picked out weren't even available on the day of delivery, so the company just decided to swap them out for some random bouquet without giving me a heads up. On top of that, the flowers ended up getting there late, after my friend had already bounced town. Dealing with customer service was a pain too, having to keep explaining why I deserved a refund. All they could offer me was a credit, which just didn't cut it considering the whole situation. Should've checked out the reviews beforehand, because the whole experience was just meh.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0
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1 reviews

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