W. Hansen

I bought my parka in navy blue less than a year ago. Sadly, I've already noticed that the color is fading a lot under the arms, which makes me think the material isn't very good. I have other jackets and none of them have had this issue. When I contacted customer service about using the lifetime warranty, they told me that color loss is normal for their jackets, which surprised and upset me. There are even white spots under the arms where the blue has completely disappeared. I wish I could send pictures to show how the jacket is falling apart, but I can't seem to find that option. The parka design caught my eye and I thought the quality would be good, but now I'm very let down.