All reviews of W. Cruickshank
Review about: Cuddle Clones
Custom plush order for deceased dog
I was really disappointed with the custom plush I ordered to look like my dog who passed away. I gave them tons of details and photos, but the plush didn't look anything like my dog. The face was all wrong, and the breed was totally off. I got in touch with the company for a fix, sent more pics and explanations of what needed changing. After waiting weeks, the new one came and looked just like the first, which was really disheartening. I let them know how upset I was, but they only offered to try one more time, and I said no. Asked for a refund, but they said it wasn't possible. I've tried many times to make it right, but I've lost faith in their ability to get it right. The long waits and letdowns make me not want to try again. I really want my money back, but they keep saying no. Won't be coming back as a customer or recommending this company to anyone I know.