V. Mraz

I bought some Burton Women's BOA Felix Snowboots from your store recently, eh, but when I got the package, it had the wrong boots inside. I contacted customer service right away and showed them proof of the mix-up, but they didn't take responsibility for it. Their solution was for me to pay to send back the wrong boots. I'm really not happy with how this was handled, eh. Your store should get things right and not make customers pay for mistakes, especially when they switch products without telling anyone!