V. Luettgen

I recently ordered a Funko collectible from this company and the packaging was in really bad shape when it arrived. The box was all beat up, so I got in touch with customer service right away to ask about returning it. They sent me a return label, and I shipped the item back pronto. But it's been weeks now, and still no refund! When I got back in touch with their customer service team, they said my package got lost, even though the tracking number clearly shows it was delivered. This whole deal has been super frustrating and a total waste of time. I'm definitely not going to be buying anything from them again.