V. Huels

I bought this dress on clearance and it was a big letdown. It was super thin and felt like it was made from the cheapest material. Plus, it looked nothing like the picture on the website. When I tried to send it back, I had to deal with this annoying online system that wouldn't accept my order number. I had to call customer service, and they gave me a choice to get my money back on my credit card or as a gift card. I went for the credit card refund, but then I found out they were taking $10.99 out for a processing fee. They didn't tell me about that beforehand and I feel like they pulled a fast one on me. The customer service person didn't even say sorry, just told me it was their policy. That just made me even more upset and cheated. The whole thing left a bad taste in my mouth, and I don't think I'll be shopping there again.