U. Schmidt

I went to the furniture store the other day to find a rocker recliner. They had a lot of options, so I picked one and paid for it in full, expecting it before Christmas. But then, my kids surprised me with a fancy recliner a few days later.

So, I went back to the store to explain and ask for a refund since I didn't need two recliners. Unfortunately, they wouldn't give me a refund, saying it was their policy. I was really disappointed in their lack of flexibility and customer service.

Finally, the chair was delivered, but I don't have room for it now. The delivery workers were nice, but the in-store staff, especially the manager, were unhelpful and rude.