tyrique

I'm absolutely shocked by the terrible experience I had with this company. I've been a loyal customer for years, but the quality of service has seriously declined. When I got my order recently, only one out of the 15 items I ordered was in the box – can you believe that? And to top it off, there was a random My Pillow catalog thrown in there. When I reached out to customer service, they insisted that all items were shipped together in one box. Are they not paying attention at all? The incompetence of the packing and shipping department is just mind-blowing. I expect better from a company that I've trusted for so long.