All reviews of Terrill Little
Review about: Todd Snyder
Recent purchase experience
I ordered a product not too long ago and had a pretty frustrating customer service situation. So, I got an email saying my order was there, but surprise, it wasn't. When I got in touch with Customer Service about it, they were kinda rude and said they had a picture showing it was close to my place, like I should've gotten it. I told them I still didn't have it and asked to talk to a manager, but they pushed back. Finally, they started this "investigation" that would take 2-3 weeks, all while I was still waiting for the stuff I already paid for. I've been a customer for a while, never had any returns, and spent a bunch of money there. I was really surprised they didn't seem to care at all. My past experiences were good, but this time I felt like my loyalty didn't mean anything. I told them I might not buy from them anymore if things weren't fixed, but they said it was their policy, no exceptions. This whole thing really made me think about doing business with them in the future.