All reviews of T. Rutherford
Review about: Cole Haan
Incorrect Shipping Address
I had a pretty bad experience with the customer service at this store. So, I ordered a pair of shoes but then realized I put in the wrong shipping address. I tried chatting with them right away, but they said they couldn't change it because of security stuff. I then sent an email, but didn't get any response back. On top of that, I couldn't even cancel the order from my account. The shipping label wasn't even made until the next day and I didn't get any updates on the shipment like they said I would. Overall, the customer service was not great and it left me feeling really frustrated and let down.