Sylvia Deckow

I bought something thinking I'd get a free gift, but once again, it wasn't in my order. The customer service person said it's only available while supplies last, but the website kept showing it as an option. It was annoying and upsetting due to the inconsistency. When I told the customer service rep how I felt, they just brushed it off and said "It is what it is." I'm not happy with how they handled it and it's made me feel pretty disappointed about their lack of accountability and care for loyal customers.