Sven Emard

I ordered a winter jacket from this store, and they somehow sent it to the wrong address in a town I've never lived in. The customer service rep, Jennifer, was not helpful at all and wouldn't own up to their mistake. Now I have to wait for the package to come back, which could take forever, and then who knows if I'll even get my money back. This has been the absolute worst customer service I've ever dealt with. Thanks a bunch, Altitude Sports.