Sonya Abernathy

I bought a purse not long ago and it totally fell apart at the bottom. I got in touch with customer service to explain, but I was surprised when they said they couldn't help me get a new one. I didn't have a receipt, so I figured a straight swap for a new bag would be fair, but they wouldn't budge. Their lack of help and service left me really bummed out and annoyed. It's too bad that they care more about money than making their customers happy.