Sarah Murray

I ordered a backpack but they sent me a small suitcase instead. So I called customer service to get it sorted out, but they gave me a hard time, insisted I had to pay to return it, and wouldn't send me the correct item. I requested to speak to a supervisor named Karen, but she ended up hanging up on me. All I wanted was a wheeled backpack for school, but they didn't seem to care at all. Absolutely terrible customer service!