All reviews of S. Shanahan
Review about: IHG
Softball tournament stay with family
I recently stayed at a hotel with my family for a softball tournament. When we got there, they told us the lobby was closed, but we could use the meeting room and the pool. We were hoping for a place where our whole team and their families could hang out, but we ran into some problems during our team meeting on the first night. Even though we didn't have a common area to gather, they told us to leave the meeting room. We tried to find other spots in the hotel to meet, but we kept getting hassled. It was kind of a letdown that the staff wasn't more helpful. They even threatened to kick us out if we didn't go back to our rooms, which made us feel pretty stranded and annoyed. We were expecting better customer service and understanding from a four-star hotel. We've stayed at hotels being renovated before and never had a bad experience like this. Just because the lobby was closed, that shouldn't mean treating guests poorly. It was also unsettling when one of our parents was told to fix their own TV when they asked for help. Overall, the lack of hospitality and professionalism from the hotel and its staff was really disappointing and not okay.