All reviews of S. Durgan
Review about: Sally Beauty
beauty products, online order, customer service
I've been going to this beauty supply store for a while now, but with everything going on with COVID-19, I decided to give their online ordering a shot. Let me tell you, it was a total letdown. The ordering process online was fine, no issues there, but when my order arrived it only had one item in it. It took forever for the other item to show up, and when it did, the dye was all messed up - looked like it had been run over or something during shipping. And to top it off, they charged me for something I never even bought, and the receipt had someone else's name on it from Massachusetts! I've tried reaching out to customer service in every way possible - calling, emailing, chatting - with no luck at all. All in all, my online shopping experience with this beauty supply store has been a total waste of time and money. I wouldn't recommend it to anyone.