All reviews of S. D'Amore
Review about: Trafalgar
Japan tour cancellation
My experience with this tour company was absolutely terrible. My husband and I were all set for the Splendors of Japan Tour, but unfortunately, he had a medical issue and we had to cancel our trip. We gave them a generous 3 months notice, but getting any sort of refund was a complete nightmare. We had to send so many emails and make countless phone calls just to get a partial refund. The service we got was just terrible. It felt like nobody at the company knew what was happening, and we were constantly being passed around from one person to another. The communication was almost nonexistent, with most of our emails getting automated replies that didn't really help at all. When we finally did get to talk to someone, they were no help at all and seemed completely clueless. It seemed like they were just saying things to appease us and didn't actually care at all about our situation. We were also really surprised to find out that there was a penalty for cancelling three months in advance, something that we were never told about when we booked the tour. Overall, it was a horrible experience and I would never recommend this tour company to anyone.