Ryder Wehner

I recently bought a pellet grill from this store, thinking it would work great right from the get-go. But man, was I wrong. It just couldn't hit the right temps, never mind getting hot enough for a proper sear on my meat. It was a real pain in the butt trying to figure out the issue - took me a whole 18 months of troubleshooting, lots of phone calls, and countless hours before I got it sorted. Every time I called customer service, they were quick to blame me for the problem instead of admitting there was something wrong with the product itself. Turns out, it was a faulty part causing all the trouble. And when I asked for some kind of compensation for all the time and frustration I went through, all they could offer was a lousy dry rub and a sticker pack. Talk about disappointing, right? I'd definitely recommend checking out other options before going for a similar product.