Rubie Luettgen

The IHG Diamond Elite benefits are supposed to guarantee you a room if you book 72 hours ahead of time. But when I actually tried to do it, they told me no. It was really frustrating and disappointing, especially since this was a big reason I joined IHG in the first place. And to top it off, their customer service was not great either, with automated robots being the only ones available to help Diamond Elite members on chat and over the phone. Companies need to keep their promises and make sure they're taking care of their loyal customers.