Rowland Carter

The Hasami Black Mug with a Matte Finish looks great, but it's not very practical. The rough texture makes it a bit uncomfortable to hold and drink from, and it doesn't look clean even after handwashing. Even with our soft water, it was hard to keep clean.

But I have to give props to Schoolhouse for their awesome customer service. Even though the shipping took longer than expected, they were quick and efficient with my return and gave me a full refund, even though I had used the mug.