Schoolhouse Reviews

: 2
50% Would buy here again

Most relevant negative review

  2024-02-05
Waited 2 months for an item in
This company is such a letdown. I ordered something that was supposed to be in stock, but it took... Read on
Diana Russel

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Hasami Black Mug/ Matte Finish

    The Hasami Black Mug with a Matte Finish looks great, but it's not very practical. The rough texture makes it a bit uncomfortable to hold and drink from, and it doesn't look clean even after handwashing. Even with our soft water, it was hard to keep clean.

    But I have to give props to Schoolhouse for their awesome customer service. Even though the shipping took longer than expected, they were quick and efficient with my return and gave me a full refund, even though I had used the mug.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Waited 2 months for an item in stock

    This company is such a letdown. I ordered something that was supposed to be in stock, but it took forever - over 2 months - for it to get to me. They charged me nearly $20.00 for something that looked like it should have been $2.00, and when I reached out to customer service for a refund, they assured me I'd get my money back. But it's been almost a month now and still no refund! I don't think I'll ever see that money again. The website boasted about how they have top-quality products made in Portland, but all I got was a catalog. What a disappointment.


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