Rosalinda Donnelly

I tried to book a hotel room, thinking I was booking straight from the hotel, only to figure out later that I got scammed and ended up with a room I didn't even want. When I asked the hotel for help, they told me I booked through a third-party site so they couldn't do anything. I called the company, but that just left me even more puzzled about who they were. To top it off, I got hit with extra charges and lost my room a day earlier than planned. I've traveled quite a bit in the past, but I've never dealt with such lousy customer service.