Rodrick Daniel

I bought a jar of Hemp Balm at the store recently and it was not a good buy. The jar was hard to open when I got it, and when I finally managed to open it, the balm inside had gone bad. I tried to get in touch with customer service to fix the problem, but they were not very helpful. Even after I explained what happened, they said there was nothing they could do since I didn't open the jar within the 60-day return period. I was left feeling pretty disappointed with the whole situation. It's not cool to deal with such inflexible customer service, especially when the product didn't live up to expectations. I expect better quality control and care from a company as a customer. I won't be shopping there again and I have my doubts about the honesty of their reviews since they don't allow negative feedback on their website.