Richie Nikolaus

They sent me a Jeep Top that was missing pieces and clearly had been returned by another customer. It was dirty, had no manual, and was lacking some hardware. When I reached out to customer service, the person on the phone was not helpful at all. They wouldn't send me a new one without me having to push for it first. I was so annoyed that I decided to just return it and buy from a different place. The way the rep responded was totally not cool, and I was surprised by how little they seemed to care about me as a customer, especially since I run my own business.