All reviews of Ray Phipps
Review about: Aosom
Aosom Greenhouses
Last December my wife and I bought two “Aosom” greenhouses: a small clear plastic 8' x 10' and a large white plastic 10' x 15'. The small "Aosom" greenhouse was bought through Loblaws. The large greenhouse was bought directly from Aosom. We installed them around the beginning of May. I had to do some modifications to the units. I enumerate them below.
Cut windows (with Velcro to close them) to let the wind go through. Otherwise the wind was bending it out of shape.
Tack down the base rods with pegs to stop the wind from lifting the unit off the ground.
Put guy ropes on. All these things to prevent the greenhouse from becoming too consorted by the wind.
Tape (yes, duct tape) several of the plastic joints which were beginning to split.
The large 10' x 15' greenhouse:
Tack down the base rods with pegs.
Put on heavier guy lines than those supplied.
Use heavier pegs to hold the guy lines.
I was impressed with the construction of the large greenhouse which uses an aluminum structure instead of plastic.
Then came the storm on May 21. Surprisingly the small greenhouse withstood the storm with no damage to it. However the large greenhouse, which I thought would have held up better than the small one did not hold up at all. It collapsed! Most of the aluminum rods were bent out of shape. Surprisingly the greenhouse white plastic covering stayed intact.
I emailed Aosom and asked if I could take back the damaged pieces to them for replacement? Their technical staff could use these parts to evaluate solutions to render their product more durable. Or I could take back the whole frame and have it replaced?
The answer I received was that the unit was guaranteed for 90 days. They apologized for any inconvenience but refused to do anything about the situation.
I replied to Aosom that I had bought the unit in December but had to wait for winter to pass before using the greenhouse. Their response surprised me. They were willing, “as a goodwill gesture” to offer me a 5% discount on a futuer order!!!! Yes 5%!!!
Needless to say I did not take them up on this pitiful offer.
Both greenhouses are now completly useless. I have no frame for the large greenhouse and the small one has so many rips, mostly along the seem lines, that it is not useable. And the joints in the frame are coming apart.
Would you actually think of buying Aosom product afer this debacle?