All reviews of Randy Hilpert
Review about: Fortnum & Mason
Fine joint of lamb
On March 30th, I ordered a nice joint of lamb for delivery. The lamb ended up being delayed until April 2nd, without any heads up from the store. As someone who's been a loyal customer for a while, I was pretty let down by the lack of communication and professionalism. Even though they offered me a refund and a gift card to make up for it, it didn't really make up for the hassle of having to change my plans for Easter Sunday lunch because of the missing lamb. I really expected better from a store with their reputation, but the service I got just didn't live up to the hype. It's sad to see that their quality and customer service have gone downhill over time, as shown by my recent experience.