All reviews of Rachael Kutch
Review about: Fenty Beauty
Eye cream, missing free gift
So, I recently bought some stuff from this one makeup brand and let me tell you, I was super disappointed. They were supposed to give me a free gift with my order (don't worry, I remembered to put in the code), but it was nowhere to be found. And don't even get me started on the eye cream I got - it was as thick as oatmeal! I twisted that tube like crazy, but not even a smidgen of product came out.
I tried contacting customer service for help and guess what? The rep I talked to, Graylyn, was the worst. She was not helpful at all and even kinda mean. She kept telling me to go on the website to return the stuff, even though I was clearly struggling. Come on, Graylyn, have a heart! I've been loyal to this brand for so long and spent so much money on their products, I expected way better service. This bad experience has me thinking twice about ever buying from them again.