All reviews of R. Wintheiser
Review about: Moosejaw
Sale items cancelled
I recently bought some stuff that was on sale online, but then I got an email a day and a half later saying my order got cancelled because of a 'mistake' in the pricing. When I talked to customer service, they hit me with a bunch of legal talk that basically said the company can cancel orders if they don't like the price the customer paid. I get that mistakes happen, but I think it's not cool to punish customers for the company's mistakes. Instead of cancelling orders and telling customers to buy again at a higher price, it would be better to admit the mistake, fulfill the original orders, fix the website pricing, and move forward in an honest way.