All reviews of R. O'Connell
Review about: vineyard vines
Heritage Sweater
I've been shopping at this store for a while now, and I've always had good experiences whether I'm buying online or in-person. But, my last order for a Heritage sweater was not great. When I got the sweater, it had this really strong and unpleasant smell that made it impossible to wear. I tried to reach out to customer service by email, but I didn't hear back from them. I had to send the sweater back on my dime, and that was really annoying. Overall, I was let down by the lack of quality control and customer service in this case.